Privacy Policy

1. About This Policy

Global Comfort Air ("we", "us", or "our") is committed to protecting the privacy of individuals who interact with our website at globalcomfortair.com and who use our HVAC services. This Privacy Policy explains what personal information we collect, why we collect it, how we use and disclose it, and your rights under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

By using our website or engaging our services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

2. What Personal Information We Collect

We collect personal information only for purposes that a reasonable person would consider appropriate in the circumstances. The categories of information we may collect include:

• Contact details: name, phone number, email address, and service address when you submit a contact form, request a quote, or book an appointment.
• Service information: details about your HVAC equipment, service history, and the nature of your service request.
• Review and feedback content: your name, location, service type, star rating, and written review when you submit a customer review.
• Communications: records of emails, phone calls, or chat messages you send us.
• Technical data: IP address, browser type, device type, pages visited, and referring URL, collected automatically when you visit our website.
• Cookie data: session and preference data stored by cookies and similar technologies (see Section 7).

We do not knowingly collect personal information from children under the age of 13. If you believe we have inadvertently collected such information, please contact us immediately.

3. Why We Collect and Use Your Information

We collect and use personal information only for the following identified purposes:

• To schedule, confirm, and deliver HVAC installation, maintenance, and repair services.
• To respond to your inquiries, service requests, and complaints.
• To send appointment reminders, service follow-ups, and transactional communications.
• To process and display approved customer reviews on our website.
• To improve our website, services, and customer experience.
• To comply with legal and regulatory obligations, including TSSA licensing requirements and Ontario business record-keeping rules.
• To detect and prevent fraud or other unlawful activity.

We will not use your personal information for any new purpose without first identifying that purpose and, where required, obtaining your consent.

4. Legal Basis and Consent

Under PIPEDA, we rely on your knowledge and consent for the collection, use, and disclosure of your personal information, except where the law permits or requires otherwise (for example, to comply with a court order or legal obligation).

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may mean we are unable to provide certain services to you. To withdraw consent, contact us using the details in Section 11.

5. Disclosure of Your Information

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• Service providers: trusted third-party vendors who assist us in operating our business (such as appointment scheduling platforms, email delivery services, and website hosting), bound by confidentiality obligations and permitted to use your information only as directed by us.
• Legal requirements: when required by law, court order, or government authority, or to protect the rights, property, or safety of Global Comfort Air, our customers, or the public.
• Business transfers: in the event of a merger, acquisition, or sale of all or substantially all of our assets, your information may be transferred as part of that transaction, subject to equivalent privacy protections.

We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:

• Service and customer records are retained for a minimum of seven (7) years in accordance with Ontario business and tax record-keeping requirements.
• Contact form and inquiry records are retained for up to two (2) years.
• Approved customer reviews are retained indefinitely unless you request removal.
• Technical and analytics data is retained for up to twenty-six (26) months.

When personal information is no longer required, we securely destroy or anonymise it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, and analyse site traffic. Cookies are small text files stored on your device.

We use the following types of cookies:

• Strictly necessary cookies: required for the website to function (e.g. session management). These cannot be disabled.
• Analytics cookies: used to understand how visitors interact with our site (e.g. Google Analytics). These are only activated with your consent.
• Functional cookies: used to remember your preferences and settings.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. A cookie consent banner is displayed on your first visit; you may update your preferences at any time by clearing your browser cookies and revisiting the site.

8. Anti-Spam (CASL)

We comply with Canada's Anti-Spam Legislation (CASL). We will only send you commercial electronic messages (such as promotional emails or newsletters) if you have given us express or implied consent to do so, and every such message will include a clear and easy way to unsubscribe.

Transactional messages — such as appointment confirmations, service reminders, and responses to your direct inquiries — are not subject to CASL's consent requirements.

To unsubscribe from marketing communications, click the "Unsubscribe" link in any email we send, or contact us at [email protected].

9. Security

We implement reasonable and appropriate technical and organisational safeguards to protect your personal information against unauthorised access, disclosure, alteration, loss, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and secure data storage.

Despite our efforts, no method of transmission over the internet or electronic storage is completely secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

In the event of a privacy breach that poses a real risk of significant harm to you, we will notify you and the Office of the Privacy Commissioner of Canada as required under PIPEDA.

10. Links to Third-Party Websites

Our website may contain links to third-party websites (such as Lennox Canada, Ontario government rebate programmes, or social media platforms). This Privacy Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Your Rights Under PIPEDA

As an individual whose personal information we hold, you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete personal information.
• Withdrawal of consent: withdraw consent to our collection, use, or disclosure of your personal information (subject to legal or contractual restrictions).
• Complaint: lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have not handled your personal information in accordance with PIPEDA.

To exercise any of these rights, please contact our Privacy Officer using the details in Section 12. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request.

12. Contact Our Privacy Officer

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us:

• Email: [email protected]
• Phone: 905-790-9080 or 416-419-2112
• Mail: Global Comfort Air, 2131 Williams Pkwy Unit 13, Brampton, ON L6S 5Z4

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca or 1-800-282-1376.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this Policy periodically. Continued use of our website or services after any changes constitutes your acceptance of the updated Policy.